Can I Pre- Order?
Pre-Orders are the best way to ensure your items are reserved before being out of stock. If you pre-order any items on the website it means you are paying in advance for an item that is NOT in stock to secure your size. Please pay attention to the Estimated Time of Arrival date before placing your order. The ETA date provided to you on the website is the date that Refined kollection plans to ship the merchandise to you the consumer. There are times when the ETA changes. As soon as we find out that information, we will communicate it to you.
If you place a pre-order along with an item in stock, your items will ship all ship at once when the pre-order arrives.
What Payment Methods Do You Accept?
We accept Visa, MasterCard, Discover and American Express cards, PayPal, and Apple Pay. We also accept store credit in the form of an e-gift card.
How Long After I Place My Order Will It Ship?
Shipping will vary based on carrier and any delays due to COVID or holidays. takes approximately
All orders placed on Friday after 12:00 p.m. PT will begin processing on the following Monday.
Do You Ship to PO Boxes?
Unfortunately we do not.
I Just Placed My Order. Can I Cancel Or Change It?
We prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for any changes to your order. We apologize for any inconvenience!
Why Was My Order Cancelled?
Our items sell out very fast due to high demand. On rare occasions an item you have ordered can suddenly become unavailable. These cases are very unlikely. However, if an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we will ship the rest of your order and refund the out of stock item.
What Happens If I Forgot To Use A Discount Code?
Once your order has been placed we are unable to manually add the discount.